Frequently Asked Questions

This Agreement was last modified on 18th february 2016

How do I know if a product comes with warranty?

All products of Homeplus comes with warranty for domestic use except Sonicare products that has limited warranty.

I lost my warranty card. How can I claim warranty?

Even if you’ve lost your warranty voucher, you can still claim warranty by presenting your home plus invoice to any authorized service center.

What are the payment options available?

We offer two payment solutions i.e. Cash on Delivery and Credit Card.

What are your delivery areas?

We deliver all across Pakistan through our Logistics Partner TCS & Leopard.

When will I get my product after I place an order (delivery period)?

Delivery timelines vary depending on your city and your selected product. Normally, it takes 3-6 working days for delivery.

What are the delivery charges?

We are offering FREE SHIPPING on all orders.

Are there any hidden costs or charges if I order any product?

There are no hidden costs or charges when you order from our online store. All costs are 100% visible at the end of the checkout process.